Return Policy - AEROSOFT:

 Thank you for shopping with AEROSOFT! We want you to be completely satisfied with your purchase of sneakers, slippers, and joggers for men, women, and kids. If you’re not happy with your order, we’re here to help.

 Return Window:

You have **3 days** from the date of delivery to initiate a return.

 Eligibility:

To be eligible for a return:

- Items must be unused, and in their original condition.

- All original packaging, tags, and accessories must be included.

- Final sale items are not eligible for return.

 How to Return:

  1. Book your parcel through any courier company.
  2. Ship Your Return: Send your return to the address provided by our customer service team. Please use a trackable shipping service to ensure your return is delivered safely.

 Refunds:

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed to your original payment method within 2-3 business days.

 Exchanges:

If you wish to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.

 Return Shipping Costs:

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect item sent, damage item sent, wrong size/color sent).

 Refund:

The refundable amount will be processed without shipping charges if the product was delivered to the consignee as per their order. Only the product's charges will be returned to the customer's provided account.

 Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within **3 days** of delivery. We will provide a replacement or issue a full refund, including shipping costs.

 Contact Us:

For any questions or concerns regarding our return policy, please reach out to our customer service team at 0302-0471931

 

Complaint to Operations Manager:

0300 948 9000 (M. Saleem Sardar Bhatti)

Thank you for choosing us for your footwear needs! We appreciate your business.